Privacy Policy

This privacy policy sets out how Heat Quick Direct  protects the information provided to use from our clients when on our website. Please note the trading name for Heat Quick Direct is R D M Pipework Limited.

Heat Quick Direct will ensure and is committed in protecting your privacy. If we ask you to provide use with specific information which when using the website can be linked to you. You are assured as in accordance with our privacy statement it will only be used for what has been stated in  the statement.

Heat Quick Direct may update or change this policy over time. Please ensure you check this page for any updates to make sure that if updated or changed you are happy or comfortable with the changes made. This privacy policy is was written on 10/07/2016 by Robert Davies.

Information Collected By Heat Quick Direct

The items listed below we may collect:

1. Your name including surname

2. Your contact information including your email addresses and/or telephone number

3. Geographical location i.e.  Information such as postcode, preferences and interests

4. Other information which we collect by doing a survey

What happens or is done with the information

The documentation and contact details received from our clients to provide a better service.

5. Please speak or email use you can also click the contact link . Our staff already has all your details, for any further works required or checking if under works carried out are still under guarantee.

6. Record keeping in house will save you time and money when booking services.

7. To provide you with a quicker service. For example, notify a property owner when the gas safety certificate runs out or has expired.

8. To improve our services making Heat Quick Direct  employees and staff as a whole quicker and more responsive.

9. From time to time we will email you offers and works that have been discounted. These offers will be sent via the information you provided either over the phone at our call center or from the information provided from yourselves.

10. From time to time, if you have agreed we may contact you from details given for research purposes. We may contact you by email, phone, and fax or mail unless you request use not too.

11. To change our website to be more customer user friendly and concentrate on what needs you require?

Secure Information for site

At Heat Quick Direct we will ensure that the information provided will always be secured. In Order to stop unwanted access or disclosure by others. We have put in place suitable measures, both in managerial and electronically areas for our clients. Please be aware that when on other websites that has links to our site Heat Quick Direct  cannot guaranty or warranty any information that our clients provide us with, please note such information sent to use is at your own risk.

Links to other sites on web

Heat Quick Direct's website shares links off other websites. If you are no longer on our website looking at other links please be aware that Heat Quick Direct have no control over these sites. Please not this is at your risk and Heat Quick Direct cannot be responsible for the privacy and protection of any information provided by your self’s when visiting these sites. Always look at the privacy policy for the site you are looking at or on.

Controlling your personal information

Please note if you change your mind and would like to have the contact information or personal details submitted to our admin team please email us at and your details will be removed.

At Heat Quick Direct we can confirm we will not sell your confidential address and contact information to any other parties. Unless you have sent us written confirmation from you stating we can. We may however email you promotional offers or advice you off up and coming events or exhibitions if the information you provided us has an interest or relevant to services you have enquired about previously. Please note the information we hold about yourself can be removed please contact use and ask to be removed there may be an admin fee may apply. Please send request to

Please note if the details we have are incorrect or wrong or has changed please put in writing what’s wrong or which items needs updating and our admin team will alter as required once complete we will send you an email confirming  it has been done.

Explain what is a cookie?

Cookies are stored on the web browser of your computer or device that you have used. The file on the website server that is unique to the individual who wrote it. You can only obtain this information from the web browser.

Cookies and their purpose

Cookies will remember the information you provided from your previous visit. This will help you with logging into an account. It can also bring up pages what you may have previously been interested in or looked at.

How Cookies work and how to use them

We use cookies to help us understand which search terms and site pages are being looked at or used most by our clients and valued customers. This will improve on our site making use easier to find for products or services we offer. If you would prefer not to have cookies then you can accept or decline required, cookies please alter settings and decline, you can also change your browser settings to disconnect cookies. If you decline using cookies you may not receive all the information off our site.

For free advice go to About Cookies


Heat Quick Direct are Vaillant accredited engineers

Heat Quick Direct is accredited by all the major gas boiler trade bodies, such as Gas Safe and we are approved G3 unvented hot water storage engineers approved by Worcester as accredited engineers and we are approved advanced Vaillant engineers.